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Privacy Policy

Last updated: 04/12/2025

EchoFaith (“we”, “our”, “us”) is a communication platform designed for churches and ministries. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, join our private pilot program, or use EchoFaith to send SMS or email messages. By accessing EchoFaith or submitting information through our forms, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us

1.1 Information You Provide Directly:

When requesting pilot access, onboarding a church, or using our platform, you may provide:

  • Full name (pastor, admin, or staff)
  • Email address
  • Phone number
  • Church name
  • Church size
  • Message content (SMS/email drafts, reminders)
  • Any other information voluntarily submitted through forms or communication

1.2 Church & Member Data (Pilot Phase):

During the private pilot, churches may upload or enter:

  • Names of recipients
  • Email addresses
  • Phone numbers
  • Message history
  • Communication preferences

Important: EchoFaith does not sell, share, or use member information for advertising. We only process this information to deliver communication services as requested by the church.

1.3 Automatically Collected Information:

We may collect limited technical information such as:

  • IP address
  • Browser type
  • Device information
  • Usage data
  • Cookies and tracking technologies
  • Log data

This information helps us improve performance, reliability, and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and operate the EchoFaith communication platform
  • To send SMS and email reminders as instructed by the church
  • To manage pilot access requests and onboarding
  • To communicate with you about updates, support, and improvements
  • To enhance platform features and performance
  • To ensure security, detect misuse, and prevent fraud
  • To comply with legal and regulatory requirements

We do not use your ministry or member data for marketing or advertising.

3. How We Share Information

We do not sell personal information. We may share limited data only with third-party service providers who help us operate EchoFaith, such as:

  • SMS Gateways
  • Email delivery providers
  • Hosting and infrastructure services

These partners only process information on our behalf and must follow strict confidentiality and security obligations.

We may also disclose information if required by law or to protect our rights.

4. How We Store & Protect Your Information

We take reasonable and industry-standard measures to safeguard your information. Protections include:

  • Encrypted data transmission (HTTPS)
  • Secure cloud infrastructure
  • Access control and authentication
  • Regular security audits and monitoring
  • Limited internal access to sensitive data

While no system is perfectly secure, we strive to protect the information entrusted to us.

5. Your Choices & Rights

Depending on your region, you may have rights regarding your personal information. Upon request, you may:

  • Access the personal information we hold about you
  • Request correction or updates
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Withdraw consent where applicable

You can contact us at support@echofaith.io for any requests or inquiries.

6. SMS & Email Communication Consent

By submitting your phone number or email address, you consent to receiving:

  • SMS reminders
  • Email announcements
  • Notifications related to your church’s use of EchoFaith
  • Administrative and onboarding messages

Churches are responsible for ensuring they have permission from their members before sending messages through EchoFaith. You may opt out of SMS or email communication at any time by notifying your church or deleting your profile (when applicable).

7. Data Retention

We retain information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Improve platform reliability

During the private pilot, you may request your data be deleted at any time.

8. Children’s Privacy

EchoFaith does not knowingly collect personal information from children under 13 (or the age required in your region). Churches using EchoFaith are responsible for complying with applicable regulations regarding youth communication.

9. International Transfers

As a global SaaS platform, information may be processed or stored in other countries where our service partners operate. We take steps to ensure your information is protected consistently with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy as our product evolves. If significant changes occur, we will notify users or post an updated version on our website. Please review this page periodically for updates.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@echofaith.io